Shipping Policy

At Okitab, we want your shopping experience to be smooth and enjoyable. Please take a moment to review our shipping policy to understand how we handle orders, shipping, and related matters.

1. Processing Time:

• Orders are typically processed and shipped within 1-2 business days from the date of purchase. During peak seasons or special promotions, processing times may be slightly extended.

2. Shipping Methods:

• We offer a custom shipping option:
  • Shipping Time: 2-3 business days. Total estimated delivery time: 3 – 5 business days.
  • Order cut off: 05:00PM (GMT-05:00) Eastern Standard Time (New York)

3. Shipping Rates:

• We’re pleased to offer Free Shipping on all orders shipped to addresses within the United States.

4. Order Tracking:

• Once your order is shipped, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the status and estimated delivery date of your package.

5. Address Accuracy:

• It’s important to ensure that your shipping address is accurate and complete. Okitab is not responsible for delayed or lost shipments due to incorrect or incomplete addresses provided by the customer. Any additional shipping costs incurred due to address errors will be the responsibility of the customer.

6. Order Modifications and Cancellations:

• We understand that situations may arise where you need to modify or cancel your order. For such requests, please contact our customer support team within 12 hours of placing the order. We will do our best to assist you.

7. Lost or Damaged Packages:

• In the rare event that your package is lost or damaged during transit, please get in touch with our customer support team. We will work with the shipping carrier to resolve the issue and ensure a satisfactory outcome.

8. Contact us

Address: 250 W Pratt St 18th Floor, Baltimore, MD 21201, USA

Email us: support@okitab.com

Support Time: Mon-Fri, 8:00 AM – 5:00 PM (EST)