Modern Charcoal Black Upholstered Sofa with Loose Cushions

Okitab Return & Refund Policy

• 180 Day Returns: Return within 180 days if item is unused, in original packaging, and with proof of purchase.

• No Return Label? Email us at support@okitab.com for help.

• Return Steps: Send order number, reason, and photo/video proof to our support email.

• Refunds: Processed within 7 days after return is approved. Bank processing may take 3–5 more days.

• Damaged/Wrong Items: Contact us immediately with proof—we’ll make it right.

• Exchanges: Only accepted for damaged, defective, or wrong items/sizes.

• Shipping Costs:

  • Free return shipping for defective items.

  • Customer pays return shipping for non-defective items or wrong orders.

  • No restocking fees.

• Cancellations: Cancel within 12 hours for a full refund. Later cancellations may be treated as a return.

• Important: Double-check your address when ordering—we’re not responsible for failed deliveries due to incorrect info.

Contact Us
📍 250 W Pratt St, 18th Floor, Baltimore, MD 21201
📧 support@okitab.com | 🕒 Mon–Fri, 8 AM–5 PM (EST)

Okitab Shipping Policy

• Processing: Orders process in 1–2 business days.

• Shipping: 2–3 business days (cut-off: 5:00 PM EST).

• Rates: Free U.S. shipping. Others calculated at checkout.

• Tracking: Sent via email once shipped.

• Address: Ensure it's correct—errors may cause delays.

• Changes: Contact us within 12 hours for edits or cancellations.

• Lost/Damaged: Contact us for help.

Contact:
📍 250 W Pratt St, 18th Floor, Baltimore, MD 21201
📧 support@okitab.com | 🕒 Mon–Fri, 8 AM–5 PM (EST)