Cancellation Policy

Here’s our policy for canceling or modifying your order:

Timeframe for Changes or Cancellations

You may cancel or modify your order within 12 hours of placing it. After this period, making changes no longer possible. We will issue a full refund within 7 days after your cancellation request is approved.

How to Submit a Request

To request a change or cancellation, please contact us through one of the following methods:

• Email us at: support@okitab.com
  
• Contact Form: Use the Contact Us page on our website
  

Be sure to include:

• Your full name
  
• Your order number
  
• A clear explanation of the changes or reason for cancellation
  

We recommend using a subject line such as “Order Change Request” or “Cancel My Order” for quicker handling.

Note: Requests outside the 12-hour window cannot be processed.

Shipping Address Accuracy

Please double-check your shipping address before submitting your order.
We are not responsible for delayed or undelivered packages due to:

• Incomplete addresses
  
• Incorrect ZIP codes
  
• Misspelled street names or apartment numbers
  

If a package is returned to us due to an invalid address, we will notify you and offer reshipment for an additional shipping fee

What Can Be Changed

Within the 12-hour window, you may request to:

• Change the shipping address
  
• Modify the product variant (size, color, design)
  
• Update contact information associated with the order
  
• Cancel the order entirely for a full refund

Assistance: Contact our customer service team via the Contact Us page or email at support@okitab.com if you need help.