Okitab Return & Refund Policy
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180 Day Returns: Return within 180 days if item is unused, in original packaging, and with proof of purchase.
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No Return Label? Email us at support@okitab.com for help.
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Return Steps: Send order number, reason, and photo/video proof to our support email.
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Refunds: Processed within 7 days after return is approved. Bank processing may take 3–5 more days.
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Damaged/Wrong Items: Contact us immediately with proof—we’ll make it right.
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Exchanges: Only accepted for damaged, defective, or wrong items/sizes.
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Shipping Costs:
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Cancellations: Cancel within 12 hours for a full refund. Later cancellations may be treated as a return.
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Important: Double-check your address when ordering—we’re not responsible for failed deliveries due to incorrect info.
Contact Us
📍 250 W Pratt St, 18th Floor, Baltimore, MD 21201
📧 support@okitab.com | 🕒 Mon–Fri, 8 AM–5 PM (EST)